How do I Establish Care?
Thank you for selecting SouthRiver Community Health Center for your medical home. SouthRiver provides medical and behavioral services for patients with private insurance, Medicaid, Medicare and for those who are uninsured.
What are the steps to become a new medical patient?
- Call our Winston Clinic Monday-Friday between 7:00 a.m – 6:00 p.m and speak to one of our receptionists. We will ask you some basic questions and enter this information into our system. This information will be shared with our New Patient Coordinator who will contact you to schedule your appointment. Prior to being seen by a provider, we require you to complete a New Patient Packet which we can either mail to you or you may print from this website in the Forms and Policies section.
- Complete the New Patient Packet and return it to our office. If you would like to apply for our Sliding Fee Discount Program, complete the Financial Discount Application which is included in the New Patient Packet. This application and acceptable proof of income is to be submitted along with your New Patient Packet.
- Also included in the New Patient Packet is an Authorization for the Release of Health Information form which gives SouthRiver permission to obtain your medical records for the last five years. Requests for past records are faxed upon receipt of the signed release form and often take up to 30 days to receive.
What do I need to bring to my first appointment?
- Picture ID, state or federal issued and current (ex. driver’s license, ID card, passport)
- Insurance information along with your co-payment
- All medications you currently take both prescribed and over the counter, including supplements and vitamins, in their original containers.
- Same day appointments for acute issues may be available. Please contact our office.
- Our providers are unable to refill medications for new patients until you have established care. If you need refills you can request them from your previous Provider or go to your local Urgent Care or the Mercy Medical Center Emergency Room.
- If you have a medical issue that needs immediate attention prior to establishing care with us, please go to your local Urgent Care or the Mercy Medical Center Emergency Room.
- If you, as a patient, need to have someone help you with making appointments or requesting information that pertains to your health care, you will need to sign an Authorization for the Disclosure of Information form which is included in the New Patient Packet.
** We ask that you please arrive promptly to your first appointment to allow time to finish registration. Late registration may require the appointment to be rescheduled.**